Reference

What You Agree To When You Use sotongbet

These terms set out the rules that apply to your account, your transactions via DANA, OVO, or GoPay, and your access to every part of the sotongbet lobby.

Account EligibilityPayment Terms: DANA, OVO, GoPayWallet & Withdrawal RulesAccount Security ObligationsJurisdiction-Dependent Access

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CONTACT & QUERIES

Reach Us About These Terms

Live Chat Our support team is available around the clock via live chat on the sotongbet site. Raise any question about these terms, your account status, or a pending DANA or OVO transaction directly in the chat window.

Email Support For formal queries about account suspension, withdrawal holds, or term clarifications, write to our support email. We aim to respond within one business day and will reference your account ID in every reply.

Account Help Centre The Help Centre inside your account dashboard covers common term-related questions — wallet limits, identity verification steps, and how GoPay transactions are processed and recorded against your account.

ACCOUNT PROTECTION

How We Keep Your Account and Data Safe

Your account security is built into how sotongbet handles every login, transaction, and data request. We use encrypted connections for all sessions, and your payment details — whether linked to DANA, OVO, or GoPay — are never stored in plain text on our servers. Account access is protected by OTP verification on login, and any change to your registered mobile number or e-wallet details triggers an additional confirmation step. Players in Jakarta and across Indonesia can request a copy of the data we hold on their account by contacting support through live chat or email.

Data Handling

We collect only the account and transaction data needed to operate your wallet and process payments. We do not sell your personal data to third parties, and retention periods follow applicable local data regulations.

Cookie Policy

Cookies on sotongbet keep your session active and remember your lobby preferences. You can manage cookie settings through your browser at any time; disabling them may affect how certain lobby features load on your device.

Account Security

OTP verification protects every login and every change to your registered payment details. If you suspect unauthorised access, contact live chat immediately — we can freeze your account within minutes to protect your balance.

Data Requests & Changes

To request a correction or deletion of your account data, contact our support team by email with your account ID. We will confirm receipt and complete eligible requests in line with applicable local law.

How These Terms Apply to Your Account

sotongbet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with sotongbet, you accept these terms in full. They cover every action you take on the platform — from your first DANA deposit to requesting a GoPay withdrawal, from browsing Live Blackjack Grand to placing a bet on a Liga 1

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match. We may update these terms when our services change or when local regulations require it; continued use of your account after any update means you accept the revised version. If you access sotongbet from Jakarta or anywhere else in Indonesia, availability depends on whether local
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law permits it in your area. We do not accept accounts from regions where online gaming is prohibited. Each account is personal and non-transferable — sharing login credentials or operating multiple accounts is a breach of these terms and may result in account suspension. Transactions processed
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through OVO or GoPay are subject to the terms of those payment providers in addition to ours. We reserve the right to verify your identity before processing any withdrawal; this step protects your account and keeps your wallet secure.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your account rights, payment conditions, and what to do if something is unclear.

These terms apply to every person who opens an account on sotongbet. Access depends on local law; if online gaming is not permitted in your area, these terms do not grant you the right to use the platform.

We may update these terms when our services or local regulations change. We will notify you via your registered account before material changes take effect. Continued use of your account after that point means you accept the update.

A breach — such as operating multiple accounts or sharing login credentials — may result in account suspension and forfeiture of any pending balance. We will contact you at your registered email before taking action where possible.

Send a data request to our support email with your account ID. We will confirm receipt and process eligible requests in line with applicable local data regulations. Live chat can also direct you to the correct form.

Yes. Every deposit and withdrawal processed through DANA, OVO, or GoPay is subject to these terms as well as the individual payment provider's own conditions. Identity verification may be required before a withdrawal is released.

Contact our support team via live chat or email with your account ID and the specific term or decision in question. We will review your case and respond within one business day with a clear explanation.

What You Agree To When You Use sotongbet

Reach Us About These Terms

How We Keep Your Account and Data Safe

Data Handling

Cookie Policy

Account Security

Data Requests & Changes

Common Questions About These Terms

01 Who do these terms apply to?

02 Can sotongbet change these terms without notice?

03 What happens if I breach these terms?

04 How do I request my personal data?

05 Are my DANA, OVO, and GoPay transactions covered by these terms?

06 What if I disagree with a term or a decision made about my account?

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