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How We Handle Your Personal Information

At sotongbet, your personal data is handled with care — from the moment you open an account to every deposit you make via DANA, OVO, or GoPay.

Account Data ProtectionDANA, OVO, GoPay PrivacyYour Rights ExplainedCookie TransparencyData Retention Policy

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REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how your data is stored, want to update your account details, or need to submit a data deletion request, our support team is available around the clock. Reach us through live chat, email, or our dedicated account help line — we aim to respond to all privacy-related requests within one business day.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply consistent data handling practices across every part of your account — from login security to how long we keep your transaction history. Our approach is straightforward: collect only what we need, protect it properly, and give you clear ways to access or remove it.

Account Security Every login is protected by OTP verification sent to your registered contact. We flag unusual access attempts and can lock your account on request.

Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings.

Data Retention Account and transaction records are kept for as long as your account is active and for a period after closure as required by applicable regulations in your region.

Your Rights You can request access to your stored data, ask us to correct inaccurate details, or submit a deletion request — all through our support team via live chat or email.

What This Privacy Policy Covers

sotongbet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register and use sotongbet, we collect information needed to operate your account — your name, contact details, and payment method data linked to DANA, OVO, or GoPay transactions. This data is used to process deposits and withdrawals, verify your identity, and keep your account

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secure. We do not sell your personal information to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited strictly to what those services need to complete your transaction. Players in Jakarta and Bandar Lampung access our platform under the same data
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terms as all supported regions. Availability of our services depends on local law and eligible regions — if local regulations in your area restrict access, those rules apply. We use SSL encryption across all account and payment flows, so your wallet details stay protected in transit.
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You can request a copy of your stored data or ask us to delete your account information by contacting our support team directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy

Here are the questions we hear most often about how sotongbet handles personal data, cookies, and account information. If your question is not covered here, our support team is available around the clock.

We collect your name, contact details, and the payment method you use — DANA, OVO, or GoPay. We use this to verify your identity and process your transactions securely.

We store only the transaction reference needed for your records. Your full wallet credentials and PIN are never stored on our platform — they stay within each payment provider's own secure system.

Contact our support team via live chat or email with your registered account name. We will prepare and send your data summary, typically within one business day of receiving your request.

Yes. Submit a deletion request through live chat or email support. We will process it in line with applicable local regulations, which may require us to retain certain transaction records for a set period.

We do not sell your data. Information is shared only with payment processors like DANA, OVO, and GoPay — and only the minimum data those services need to complete your transaction.

Session cookies keep your account active during your visit. Analytics cookies help us understand lobby usage patterns. You can adjust or block cookies through your browser settings at any time.

How We Handle Your Personal Information

Contact Us About Your Privacy

How We Protect and Manage Your Data

Common Questions About Your Privacy

01 What personal data does sotongbet collect when I open an account?

02 Is my DANA, OVO, or GoPay wallet information stored on sotongbet?

03 How can I request a copy of my personal data?

04 Can I ask sotongbet to delete my account data?

05 Does sotongbet share my information with third parties?

06 How does sotongbet use cookies on the platform?

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